1-Year Warranty & Return Policy
At Projapoti BD, we stand behind our gaming machines with an official 1 Year comprehensive service warranty and transparent inspection-before-payment terms across Bangladesh.
1. 1-Year Comprehensive Service Warranty
Standard warranty provided on all custom Stick Catching and Commercial Boxing machines
All new gaming machines purchased directly from Projapoti BD include a 1-Year Service Warranty from the date of delivery. Note: Warranty service fulfillment and response time depend on area. [FILL IN: Specific turnaround time per district, e.g., 24-48 hours inside Dhaka, 3-5 days outside Dhaka].
- Electronic microcontrollers, motherboard chips, and firmware calibration.
- Electromagnetic release solenoids and coil mechanisms.
- Strike sensors, optical sensors, and score counting modules.
- Digital LED scoring displays and integrated control switches.
- Internal wiring faults, power supply units, and adapter hardware.
- Access to genuine replacement spare parts stocked locally in Dhaka.
- Physical damage from dropping, severe external impacts, or improper handling during transport.
- Water damage, outdoor weather/rain exposure, or flood submersion.
- Electrical damage caused by irregular high-voltage surges without surge protectors.
- Unauthorized repairs, circuit alterations, or third-party disassembly.
- Normal cosmetic wear and tear, paint chipping, or exterior surface scratching.
2. Delivery & Inspection-Before-Payment Policy
100% risk-free shopping with Cash on Delivery (COD) across all 64 districts
We ensure total customer satisfaction through our Open Inspection Before Payment policy:
When the courier arrives at your address or delivery hub, inspect the exterior wooden crate/box for any transit damage before taking acceptance.
Ensure that all ordered accessories (sticks, remote control, power adapter, keys) are present and in pristine condition.
If the machine arrived damaged during transit, you have the right to refuse acceptance immediately without charge, and we will dispatch a replacement unit.
3. How to Submit a Warranty or Service Claim
Fast and hassle-free support resolution
- Contact Support: Reach out to our hotline at 01624217742 or send a message on WhatsApp (01624217742) with your order date and machine details.
- Video Demonstration: Send a short 30-second video illustrating the symptom (e.g. sensor readout, solenoid drop issue). Our technicians can diagnose over 90% of issues remotely.
- Part Dispatch or Workshop Servicing: For minor parts, we courier the replacement component with installation guidance. For complex issues, the machine or motherboard can be serviced at our Mugda, Dhaka workshop. [FILL IN: Customer vs company shipping fee responsibility for out-of-warranty servicing].
Need Assistance or Spare Parts?
Our support team is active from Support 9 AM-10 PM daily; WhatsApp messages answered anytime.